Refund policy

We want you to love your Baseline order. If something's not right, we'll make it right.

30-Day Money-Back Guarantee

If you're not satisfied with your purchase, you can request a refund within 30 days of delivery. No need to ship the product back — just email us and we'll process it.

How to Request a Refund

Email alex@baseline.com with:

• Your order number
• The reason for the refund (helps us improve)

We'll respond within 1–2 business days and issue the refund to your original payment method. Refunds typically appear in 5–10 business days depending on your bank.

What's Covered

• Unopened product
• Opened or used product if you weren't satisfied with it
• Damaged or defective product on arrival (please include a photo)

What's Not Covered

• Refund requests made more than 30 days after delivery
• Subscription orders already shipped (cancel future shipments anytime in your account)
• Original shipping costs

Subscription Cancellations

You can cancel anytime by logging into your account or emailing alex@baseline.com. Cancellations apply to future orders — already-shipped orders fall under the 30-day guarantee above.

Questions?

Reach out to alex@baseline.com. A real human will get back to you.