Shipping policy

All Baseline orders are processed and shipped from within the United States.

Processing Time

Orders are processed within 1–2 business days of being placed. Orders placed on weekends or U.S. holidays begin processing the next business day. You will receive a confirmation email with tracking as soon as your order ships.

Shipping Times & Rates

• Standard shipping: 3–7 business days after processing
• Expedited shipping: 2–3 business days after processing, where offered at checkout

Shipping options and rates are calculated and displayed at checkout before you pay. Delivery estimates are provided by the carrier and are not guaranteed.

Tracking

Once your order ships you will receive a tracking number by email. Please allow up to 48 hours for tracking to update after you receive it.

Delays

Carrier delays, severe weather, and peak holiday volume can extend delivery beyond the estimates above. These are outside our control, but if your order is significantly delayed, contact us and we will help track it down.

Incorrect Addresses & Failed Deliveries

Please double-check your shipping address at checkout. We are not able to reroute a package once it has shipped. If a package is returned to us as undeliverable due to an incorrect or incomplete address, we will contact you to arrange reshipment; reshipping costs may apply.

Lost or Damaged Packages

If your package is marked delivered but you cannot find it, please check with your household and neighbors and allow 24 hours before contacting us. For packages that arrive damaged, email us a photo and we will make it right.

International Shipping

International shipping is offered only where available at checkout. Any customs duties, import taxes, or brokerage fees are the responsibility of the recipient and are not included in the amount you pay us.

Questions?

Email alex@baseline.com and a real human will get back to you.